The warranty period for Sunucu Disk branded products is 2 years, starting from the delivery date. All parts and components of the product are under our company's warranty during this period.
In case of any malfunction that occurs within the warranty coverage, the product's repair time is added to the warranty period. The repair period is a maximum of 20 business days and this period starts from the date the product is notified to the authorized service station or, in the absence of a service station; to the seller, dealer, agent, representative, importer or manufacturer.
The consumer can make a malfunction notification via phone, fax, e-mail, registered mail with acknowledgment of receipt or similar means. However, in possible disputes, the burden of proof belongs to the consumer.
If the malfunction cannot be resolved within 10 business days, the manufacturer or importer company is obliged to provide the consumer with a temporary product with similar technical specifications until the product's repair is completed.
If the product is found to be "defective", in accordance with Article 11 of Law No. 6502 on Consumer Protection, the consumer has the following rights:
Within the warranty period, in case of any malfunction caused by material, workmanship or assembly in the product; the repair operation is performed free of charge without requesting labor, parts or any other fee. This right can be exercised not only against the seller; but also against the manufacturer or importer company. All three parties are equally responsible for the consumer's exercise of this right.
Despite the consumer exercising the right to repair;
in these cases, the consumer has the right to request free replacement of the product, refund of the price or price reduction in proportion to the defect. These requests cannot be rejected by the seller, manufacturer and importer; companies are legally responsible if they are not fulfilled.
The warranty does not cover the following situations:
In possible disputes related to warranty, the consumer has the right to apply to the Consumer Arbitration Committee or Consumer Court in the settlement where they are located.
If the warranty certificate is not given to the consumer by the seller, an application can be made to the Republic of Turkey Ministry of Commerce – General Directorate of Consumer Protection and Market Surveillance.
By submitting your email address, you agree to the Privacy Policy and Terms and Conditions.